Effective Date: June 2025
Welcome to Patty’s Cleaning Service. By booking or using any of our cleaning services, you agree to the following terms and conditions. Please read them carefully before scheduling an appointment.
1. Services Provided
Patty’s Cleaning Service offers residential and specialty cleaning services throughout Chicago. Services include standard cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and staging/real estate cleaning. Custom cleaning plans may be available upon request.
2. Booking and Scheduling
Appointments may be booked via phone, email, or through our website. We will confirm your scheduled time and provide service details. While we aim to arrive on time, please allow a 30-minute window due to traffic or unforeseen delays.
To schedule a cleaning, contact us at:
Phone: (773) 931-9079
Email: [email protected]
3. Cancellations and Rescheduling
If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
4. Access to Property
It is your responsibility to ensure our team has access to your home at the scheduled time. You may choose to be present, provide a spare key, or leave entry instructions. Patty’s Cleaning Service is not liable for delays or inability to complete service due to denied access.
5. Payment Terms
Payment is due on the day of service unless other arrangements are made in advance. We accept cash, credit cards, and bank transfers. Late payments may incur additional fees.
6. Satisfaction Guarantee
We stand by the quality of our service. If you are not satisfied with your cleaning, please contact us within 24 hours and we will return to re-clean the missed areas at no additional cost.
7. Liability and Damages
Our team is trained and insured to handle your home and belongings with care. However, Patty’s Cleaning Service is not responsible for damage resulting from pre-existing conditions, improper installation, normal wear and tear, or items not securely mounted (such as shelves, fixtures, or decor).
Please inform us of any fragile items or areas that require special care prior to service.
8. Pets and Safety
We are happy to work in pet-friendly homes, but we ask that animals be secured or supervised during the cleaning. Patty’s Cleaning Service is not responsible for pets that are unsupervised or escape during the appointment.
9. Privacy Policy
All personal information collected through our website or during scheduling is kept strictly confidential and used only for communication, service coordination, and internal records. We will never share or sell your information.
10. Changes to Terms
Patty’s Cleaning Service reserves the right to update these terms at any time. Any changes will be posted to this page, and continued use of our services implies acceptance of the updated terms.
11. Contact Information
If you have questions about these terms or any aspect of our service, please reach out:
Patty’s Cleaning Service
Phone: (773) 931-9079
Email: [email protected]
Location: Chicago, IL