Do I need to be home during the cleaning?
No, you do not need to be home. Many of our clients provide access instructions ahead of time and return to a sparkling space. If you prefer to be present during the cleaning, we’re happy to work with your schedule.
Do you bring your own supplies and equipment?
Yes. Our team arrives fully equipped with professional tools and cleaning products. If you have any specific products or equipment you’d like us to use in your home, feel free to let us know in advance.
What types of cleaning services do you offer?
We offer a wide range of residential cleaning services including standard recurring cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and staging/real estate cleaning. Each service can be tailored to your home’s specific needs.
Are your cleaners trained and background-checked?
Absolutely. Every team member is carefully vetted, trained, and insured. We take your trust seriously and make sure your home is in safe, reliable hands.
Is your company pet friendly?
yes, however we ask to keep your pets presents with you or in crates while the cleaning is being done.
What areas do you serve?
We serve homes across Chicago including Downtown, West Loop, Lincoln Park, Lakeview, River North, Logan Square, Wicker Park, Andersonville, and many other nearby neighborhoods. If you’re unsure whether we cover your area, feel free to reach out.
How do I schedule a cleaning?
You can call us at 312-619-8332, email us at [email protected], or fill out the contact form on our website. We’ll get back to you promptly to confirm the details and arrange your service.
How long does a cleaning take?
The length of time depends on the size of your home and the type of service. A standard cleaning typically takes 2–4 hours. First-time, deep, or post-construction cleanings may take longer depending on the condition of the home.
Do you offer recurring service?
Yes. We offer weekly, biweekly, and monthly cleaning plans. Recurring services help keep your home consistently clean and reduce the time needed for each visit.
What if I’m not satisfied with the service?
Your satisfaction is our top priority. If anything was missed or doesn’t meet your expectations, contact us within 24 hours. We’ll return and re-clean the area at no extra charge.
Is Patty’s Cleaning Service licensed and insured?
Yes. We are fully licensed, bonded, and insured to ensure peace of mind for every client.
How do payments work?
All payments are due the day of the cleaning, and deposits are required for our first cleaning
Can I cancel or reschedule an appointment?
Of course. We just ask for at least 24 hours’ notice to avoid cancellation fees. Life happens—we’re flexible and happy to work with you on scheduling.